If you need to cancel your reservation, follow these steps:
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Visit the Cancellation Page
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Enter Your Reservation Details
- Provide your 9-digit barcode number and the date of your visit as listed in your confirmation email or voucher.
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Submit Your Cancellation Request
- Follow the on-screen prompts to confirm your cancellation.
Important Notes:
- All cancellations are subject to the refund policy agreed to at the time of purchase.
- If you are eligible for a refund, it will be processed automatically.
- If you wish to request an exception, do not cancel your reservation on your own—instead, contact customer support first.