If you need to request a refund for your pre-purchased park entrance fees, we have made the process simple and convenient. This article provides instructions on how to submit your refund request by providing a copy of your receipt from the visitors center. Please follow the steps below for a seamless refund experience.
Instructions for Requesting a Refund:
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Locate your Confirmation Email: Find the confirmation email you received when you first made your purchase. This email contains important information about your reservation.
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Reply to the Confirmation Email: Open the confirmation email and click the "Reply" button to compose a new email message.
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Email Content: In the body of the email, please provide the following information:
- Your full name (or the name on the reservation)
- Let us know why you are requesting the refund.
- Attach a scanned or digital copy of the receipt you obtained from the visitors center.
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Review and Send: Before sending the email, double-check that you have included all the required information and attached the receipt. Once everything is in order, click the "Send" button to submit your refund request.
Refund Processing: Upon receiving your email, our refund team will review your request and verify the details provided. We aim to process refunds promptly, but please allow us a reasonable amount of time to investigate and issue the refund. Refunds will be credited back to the original form of payment used for the pre-purchased park entrance fees.
Contacting Support: If you have any questions or encounter any issues during the refund request process, please do not hesitate to contact our support team for assistance. You can reach our support team by phone or email using the following contact information:
- Phone: (800) 410-2419
- Email: muirwoods@aceparking.com